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Every 3PL says their service is excellent. These are the figures behind ours, measured weekly and reported back to every client.Average SLA performance over the last six months: 99.5%.
Every pick and despatch is timestamped and attributed to an individual operative. Accuracy is not estimated. It is recorded at the point of action.
All packing and despatch areas are covered, for accountability and dispute resolution.
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Continuous cycle counting triggered at replenishment, with a full annual stock audit.
Batch code and expiry date tracked throughout. FIFO and FEFO rotation enforced.
Early warning when an SLA metric trends off target, before it appears in the weekly report.
Every client has full real-time visibility through the Airbox Control dashboard, with unlimited user access. Stock levels, order flow, exceptions and courier performance are all visible throughout the day.
Reporting meetings are scheduled weekly, bi-weekly or monthly depending on preference, covering KPIs, SKU sales, returns rate and brand performance. Your Account Manager holds complete knowledge of your operation and is your day-to-day point of contact.
Escalation runs Senior Account Manager to Head of Operations to founders. All four founders remain directly accessible.
Account manager bonuses are tied to client feedback scores, not warehouse throughput.
Service levels are a function of the people delivering them. Less than 10% of the Airbox workforce is agency staff. The industry average sits at around 50%. Every operative is a full-time employee who goes through a standardised two-week induction delivered by dedicated in-house Training Champions.That is the reason accuracy holds at peak. A workforce that knows your brand does not need to be retrained every November.We process over 450,000 D2C orders a month and 11 million wholesale units a year across 200,000 sq ft in Leighton Buzzard and Zoetermeer, with a team of more than 200 people.
Rates are consistent year-round. There is no Black Friday premium and no Christmas uplift.
What you are quoted is what you pay, regardless of the time of year.
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