Small Business Fulfilment Services

Airbox Fulfilment is a UK 3PL that takes over pick, pack and despatch for small businesses, with no setup fees, no onboarding costs and no minimum volumes. Airbox operates 7 days a week from Leighton Buzzard (UK) and Zoetermeer (EU) at 99.9% pick accuracy. At Leighton Buzzard, orders received before 8pm Monday to Friday, and before 5pm at weekends, are despatched the same day.

No setup costs. No minimum volumes.

Onboarding at Airbox is billed at our standard goods-in tariff only. No setup fees, no onboarding costs and no peak surcharges. Our rates are consistent year-round and as your volumes grow, there is scope to negotiate pricing as the partnership develops.

The service you would expect from a much bigger partner

A dedicated Account Manager, direct access to our founders, real-time stock visibility through the Airbox Control dashboard, and an operation running at 99.9% pick accuracy and 99% on-time despatch. Airbox operates 7 days a week. Orders received before 8pm Monday to Friday, and before 5pm on Saturday and Sunday, are despatched the same day. Our full SLAs are published, so you know exactly what to expect from day one.

People who actually care

Less than 10% of our workforce is agency staff versus an industry average of around 50%. Over 90% of operatives are full-time employees. Account manager bonuses are tied directly to client feedback scores, not warehouse throughput. 95% of employees recommend Airbox as a place to work, and that culture flows directly into how your brand is handled.

Built for growth

Founded in 2017, we are rated 4.8 on Google. We operate 200,000 sq ft of operational space across Leighton Buzzard (UK) and Zoetermeer (EU) with a peak capacity three times our standard D2C volume. When your brand scales, we scale with it without the service dropping.

Almost every new client comes via referral

We do not spend on outbound sales. Our growth comes from existing clients recommending us. That tells you everything about the service.

Small business fulfilment FAQs

What does Airbox charge to get started?

Airbox has no setup fees, no onboarding costs and no minimum volumes. Onboarding is billed at the standard goods-in tariff, with scope to negotiate pricing as volumes grow.

Will I have a dedicated contact at Airbox?

Yes. Every Airbox client has a dedicated Account Manager with direct access to the four founders, and Account Manager bonuses are tied to client feedback scores.

What are Airbox's despatch cut-off times?

Airbox operates 7 days a week. Orders received before 8pm Monday to Friday, and before 5pm on Saturday and Sunday, are despatched the same day. Carrier collections run on Saturday and Sunday.

How accurate is Airbox?

Airbox runs at 99.9% pick accuracy, 99% on-time despatch and 99.5% inventory accuracy, with SLAs averaging 99.5% over the last six months.

Who packs my orders?

Over 90% of Airbox operatives are full-time employees, and every operative goes through a structured two-week induction. Less than 10% of the workforce is agency staff, against an industry average of around 50%.

Does Airbox charge peak surcharges?

No. Airbox has no peak surcharges. Peak capacity is three times standard D2C volume, and the operation runs 24/7 during peak.